Job Description
Application Support Specialist (Mid-Level) (Remote)
Application Support Specialist (mid-level)
Victor 12 is hiring for a mid-level Application Support Specialist position to support an ongoing prime contract with the Veterans Benefits Administration based in Orlando, Florida. This position is a remote/work-from-home.
Job Summary The mid-level Application Support Specialist works closely with the Program Manager, Generator Support Lead, and team to develop training materials, testing instruments, HTML pages, and Section 508-compliant PDF documents using LiveCycle (or related tool) from source documents. Duties include communicating with subject matter experts and training developers to determine needs, implementing training materials into testing instruments, and performing quality control reviews of products developed by the team. The mid-level Application Support Specialist reviews reports and provides analytics from training and testing events to assist the customer in determining event success.
Mid-level Application Support Specialist responsibilities include:
- Learning and utilizing custom-developed web applications to develop training case materials.
- Using LiveCycle (or related tool) to create and modify Section 508-compliant PDF documents.
- Developing HTML pages to simulate customer work products.
- Performing data entry to create and configure tests and surveys using a custom web application.
- Organizing work tasks based on customer priorities.
- Testing custom applications to review and validate updates.
Minimum Qualifications - Bachelor’s degree and 6 years of related experience. Note : Foreign university transcripts must meet accreditation standards by one of two national associations of credential evaluation services designated by the Office of Personnel Management (OPM) and US Department of Education.
- National Association of Credential Evaluation Services (NACES)
- Association of International Evaluators (AICE).
- Prior experience in a customer support/customer service role.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, Jira).
- Experience with HTML5 and/or JavaScript for website support.
- Experience with Microsoft Office 365 and SharePoint Online, including PowerApps, Forms, etc.
- Attention to detail, organizational skills, and ability to produce reports and maintain logs/revisions.
- Effective communication and collaboration skills with multi-functional teams and program managers.
- Successful background check and drug screen.
- Ability to obtain a Personal Identity Verification (PIV) card to support customers (U.S. Citizen or Permanent Resident only).
- Ability to work independently with minimal supervision.
- Ability to work remotely with excellent organization and communication skills.
Preferred Qualifications Preference will be given to those with a working knowledge and experience in:
Victor 12 is a growing, and award winning successful Federal Government contractor. We were named on the 2017, 2018 and 2019 Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies.
Victor 12 offers a full suite of benefits to its employees through our TriNet partner, such as:
- Paid time off starting at 15 days per year plus 12 paid holidays
- 401(k) with 5% Company Match
- 100% paid Vision options
- 100% paid Dental options
- Flexible Spending Account
- Dependent Day Care FSA
- Health Spending Account
- Significant contribution towards medical insurance
- Basic Life Insurance
- Long-term Disability
- Short-term Disability
- Employee Service Center
- Employee Assistance Program
- TriNet Discount Programs
- Tuition Reimbursement
- Voluntary Benefits: Aflac, Chubb, Farmer's Group Select, MetLife (Pet Insurance) and Health Equity
- Monthly Internet Stipend
Victor12, Inc is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.” If you are a qualified disabled veteran or individual with a disability and need a reasonable accommodation to use or access our online system, please contact 407-612-6011 and leave a detailed message including name, contact info and position title.
This is a non-management position
This is a full time position
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Attachments
* Attach your Resume Attach Dropbox Paste * Attach a Cover letter Attach Dropbox Foreign university accreditation letter: upload if applicable Attach Dropbox
Other Information
* Are you willing to submit to a mandatory background check and drug screen? Yes No * Are you a US Citizen or US Permanent Resident and able to obtain 'Personal Identity Verification' designation? ? Yes No * What is the highest level of education you have completed? * What is your proficiency with SharePoint? * What is your proficiency with JavaScript? * Do you have any experience in a customer support/customer service? * How many years of customer support/customer service experience do you have? * Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, Jira). * What is your Desired Salary? #J-18808-Ljbffr
Job Tags
Holiday work, Permanent employment, Full time, Contract work, Temporary work, Remote job, For contractors, Work from home, Flexible hours,