Bilingual Call Center Representative (English/Spanish) Job at Maryland Staffing, Gaithersburg, MD

RXM0aG5BcWpnQzdRT1h5eEZnLytaMVVHUUE9PQ==
  • Maryland Staffing
  • Gaithersburg, MD

Job Description

Call Center Representative

We are looking for a dedicated and compassionate Call Center Representative to join our team in Gaithersburg, Maryland. This bilingual call center representative contract position supports patients by handling high-volume inbound and outbound calls. This role focuses on appointment coordination, patient support, and accurate documentation using Athena or other EMR systems.

Responsibilities:

  • Answer high-volume inbound calls in English and Spanish
  • Schedule, reschedule, and cancel patient appointments in EMR
  • Provide accurate information regarding services, locations, and providers
  • Verify patient information and insurance details
  • Document all interactions thoroughly in Athena or EMR system
  • Escalate urgent or complex issues as appropriate
  • Maintain productivity and quality standards

Requirements:

  • High school diploma or equivalent required
  • 12 years of call center or patient services experience
  • Bilingual: fluent in English and Spanish
  • Experience with Athena or other EMR/EHR systems strongly preferred
  • Excellent phone etiquette, data entry, and problem-solving skills
  • Ability to work in a fast-paced, metrics-driven environment
Maryland Staffing

Job Tags

Contract work,

Similar Jobs

Renewal by Andersen | Esler Companies

Entry Level Sales Job at Renewal by Andersen | Esler Companies

 ...homeowners. Resilience & Adaptability: Ability to handle rejection while being mindful and self-aware. Qualifications No experience required. Previous experience in sales, canvassing, or customer services is a plus. Ability to work independently but also... 

Expedia Cruises

Travel Consultant Job at Expedia Cruises

 ...Job Description Who Are Our Vacation Consultants? They are Passionate about Travel, from villa stays to all-inclusive resorts, and especially CRUISES of every kindocean, river, yacht, expedition and more! They enjoy top-tier commissions AND AMAZING travel benefits... 

Traveling with Mchaila

Luxury Vacation Designer Job at Traveling with Mchaila

 ...We are seeking a Luxury Vacation Designer to join our remote team. This role involves working directly with clients to plan and design...  ...detail, and knowledge of destinations to provide clients with travel plans that exceed expectations. Responsibilities Consult... 

SynergisticIT

Entry level Java Developer/Jr data scientist Job at SynergisticIT

Tech Job Market Are you struggling in the tech job market? Use the holiday season to be ready for getting hired. While others are enjoying, work hard in silence let your success do the talking. Are you passionate about coding or technology and ready to make your mark...

SGS Consulting

Software Developer II Job at SGS Consulting

 ...optimization, lazy-loading, caching, SQL query tuning, and front-end best practices. Collaborate and mentor: partner with product owners, QA, DevOps, and stakeholders; contribute to standards and best practices. Skills: Experience with Angular (v12+)....