Job Description

Call Center Agent (Bilingual - English and Spanish Preferred)

Job Category: Customer Service

Requisition Number: CALLC002009

Location: Canton, GA

Job Details

Description

Job Title: Call Center Agent

Department: Public Sector

Reports To: Director of Operations/Call Center Supervisor

Supervisory Responsibilities: None

Job Location: Canton, GA

Travel: None

Summary of Position: Collect on delinquent criminal cases over the phone, via mail, and website.

Essential Duties & Responsibilities:

• Making and/or receiving calls from defendants
• Provide guidance to defendants on payment options for delinquent cases
• Maintain record of defendants on payment plans with GHS
• Process return mail and mark as bad address in GHS system
• Skip tracing for good address and phone numbers as scheduled/needed
• Assist with morning mail and afternoon mail duties as needed
• Assist with weekly mailer as needed
• Assist Call Center Supervisor and Operations Manager with office tasks as needed

Minimum Qualifications (Education and Experience):

• High School Diploma
• Basic computer knowledge and keyboarding skills
• Basic math skills
• Ability to troubleshoot minor issues
• Ability to use reasoning and deduction to locate accurate information
• Must be able to maintain focus and be self-motivated

Preferred Qualifications (Education and Experience):

• Computer experience preferred
• Bilingual preferred but not required

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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