Job Description

Customer Service Representative (German Speaking)

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy?fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Responsibilities

• Customer services according to company standards, rules and culture
• Regular contact with customers either by email or by phone (frequent telephone contact required)
• Informing clients about technical and commercial product values and new offer
• Managing the entire order circle from order entry until delivery to customer
• Fill in and maintain all required documents, following procedures
• Monitor, control the order status
• Manage, control and update customer databases in compliance with SOX and FCPA rules
• Develop and secure new customer relationships
• Work closely with finance to verify credit position before process a new order
• Attend to customer questions and concerns immediately and facilitate satisfactory resolution

Requirements

• Experience in sales or customer service activities for at least 1?2 years
• Sufficient level of technical knowledge
• Interpersonal ability to represent the company in contacts with customers and build relationships with them
• Competitive drive and nature as well as a creative thinker who can overcome customer rejection
• Fluency in English and German
• Attention to Detail, Deadline?Oriented
• Computer skills and experience with Microsoft Office applications.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

Seniority level

• Associate

Employment type

• Full?time

Job Function

• Customer Service
• Industries: Machinery Manufacturing

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