Job Description

Job Description

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\n \n \n General information\n \n\n

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\n Job Posting Title\n

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\n Customer Service Representative – Healthcare\n

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\n Date\n

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\n Wednesday, October 22, 2025\n

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\n City\n

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\n Phoenix\n

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\n State\n

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\n AZ\n

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\n Country\n

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\n United States\n

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\n Working time\n

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\n Full-time\n

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\n \n \n Description & Requirements\n \n\n

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Location: On-site in Phoenix, AZ 

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Starting Pay : $17.42/hr. plus a $750 new hire bonus and up to $1,800+ in other potential bonuses!*

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Schedule: Limited-Service Full-Time positions available

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Site Hours : 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter

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Evening and night shifts have a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

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Help People Navigate Healthcare with Confidence

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Do you enjoy providing excellent customer service and want to work in a rewarding environment? Maximus is hiring Customer Service Representatives who are eager to support individuals through their healthcare journeys.

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Join a team dedicated to helping vulnerable communities understand healthcare benefits. Comprehensive paid training is provided to prepare you fully for the role.

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Pay & Benefits

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We offer a robust compensation and benefits package designed to support you:

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- Competitive Compensation:

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o $17.42/hr base pay + 10% shift differential

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\n   o $750 new hire bonus and up to $1,800+ in bonus opportunities, including training completion and referrals*\n

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- Comprehensive Insurance Coverage: Company-paid medical coverage

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- Tuition Reimbursement: Invest in your ongoing education and development

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- Future Planning: 401(k) with company match

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- Paid Time Off Package: Paid time off, sick leave & 11 paid holidays

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- Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs

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- Work/Life Balance Support: Flexible schedules that meet your lifestyle

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- Career Growth: A supportive environment with career development and promotional opportunities

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- Meaningful Work with Impact: No cold calls, sales, or collections involved!

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*Eligibility requirements apply, ask your recruiter for more details

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Essential Duties and Responsibilities:

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• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

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• Calls are basic and routine.

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• Uses computerized system for tracking, information gathering, and/or troubleshooting.

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• Provides feedback when needed, provide input on call trends, processes, procedures, and training.

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• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

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• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

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• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

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• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

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• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

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• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

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• Refer calls as required to CSR Lead

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• Maintain up-to-date knowledge of client regulations and policies

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• Report problems that occur via the online system so they can be addressed by the appropriate parties

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\n Minimum Requirements\n

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• High School diploma or equivalent with 6 months of customer service experience.

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• Must be able to speak and read English clearly, professionally and fluently.

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• Ability to work within established turnaround times

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• Must have excellent interpersonal skills and the ability to organize simultaneous tasks

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• Ability to work as a member of a team

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• Must participate and certify in internal CCO training to begin this role.

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• Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.

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• May be required to work overtime and scheduled holidays.

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Job Tags

Full time, Flexible hours, Shift work, Afternoon shift,

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