Job Description

Overview Upside District of Columbia, United States Join to apply for the Data Operations Analyst role at Upside . The Operations team at Upside is a diverse group of team-oriented individuals who are committed to our mission of helping communities thrive. Every day, we strive to maximize the value we provide to consumers and merchants alike by analyzing system performance, rooting out inefficiencies, and delivering on our promises. The Merchant Operations team works cross-functionally to get locations live on the platform and tries to make our product even better for our merchants every day. We value a supportive work environment where we can learn from our mistakes while we tackle the ever-changing challenges that come with supporting a fast-growing business. Responsibilities Communicating effectively across levels and departments through strong verbal, written, and presentation skills Interacting comfortably with merchants and external partners Collaborating with project managers, system health, and engineering to ensure effective cross-project communication and issue management Participating actively in process improvement initiatives to enable operational efficiency Assessing existing practices, identifying deficiencies and gaps, and creating plans to remediate Thoroughly documenting processes and exceptions Competencies You\'ll Need 1+ years of relevant work experience Demonstrated understanding of data integration and normalization Excellent time management and organizational skills Experience working in a collaborative environment Ability to think creatively to approach problem-solving Comfortability with external partner communications Deadline driven, self-motivated, organized, and able to multitask Tools We Use Jira Confluence Hex Gsuite Slack Location This hybrid role is based in our DC or NYC office. In-office attendance is required on Monday, Tuesday, and Thursday, and may increase based on project-based needs and changes to Upside’s in-office policy over time. Compensation The U.S. base salary range for this full-time position is $100,000 - $115,000 + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process. Benefits Medical, dental, and vision coverage starting on Day 1 Equity (ISOs) 401(k) program Family planning programs + paid parental leave Physical fitness and wellness memberships Emotional and mental health support programs Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break Flexible work environment Lunch reimbursement for in-office employees Employee Resource Groups Learning and Development stipend Transparent culture Amazing mission! Diversity And Inclusion Diversity drives innovation, and our differences make us stronger. We’re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here! If there\'s anything we can do to support a disability or special need during your application or interview process, please email accommodations@upside.com. This email is for accessibility accommodations only, it should not be used to submit job applications. Notice To Recruiters And Placement Agencies This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners. Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries Retail #J-18808-Ljbffr Upside

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