Job Description

Investigator A (Claims)

Finance

Job Description:

Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets customers to their destinations on time--and we're looking to hire talented folks with a love of learning to make it all possible.

Roles and Responsibilities:

• Interviewing and obtaining statements or affidavits from claimants, witnesses and other persons involved; re-interviewing witnesses prior to trial; taking photographs of accident scenes.

• Arranging property damage appraisals and medical exams as necessary.

• Obtaining information from police records, hospital records, motor vehicle bureaus and other public agencies.

• Carrying out negotiations in adjusting of claims and entering of settlements with attorneys.

• Obtaining information in collection cases and taking steps to collect damages.

• Obtaining and maintaining video of accident scenes and other electronic data.

• Checking court calendars; maintaining a calendar of upcoming events; maintaining a diary system.

• Maintaining both paper and electronic claim files.

• Attending trials as liaison between defense counsel and the claim department; possibly testifying in relation to prior statements of witnesses, photographs, and other claim investigation undertaken.

• Preparing cover letters, releases, and other documents.

• Other duties, as required, to successfully handle all assigned claims from first report to conclusion.

Education, Experience, and Qualifications:

• Must be a graduate of a four-year college/university and have a minimum of two years experience in general liability claim investigation, adjusting and negotiating.

• Must possess a valid driver’s license in good standing and be able to travel independently throughout the State of New Jersey.

Knowledge & Skills

• Must have demonstrated excellent oral and written communication skills.

• Must have demonstrated interpersonal skills.

• Must have demonstrated ability to plan and organize efficiently.

• Must demonstrate ability to negotiate settlement of claims in adversarial setting.

• Must be able to prepare accurate reports.

• Must demonstrate aptitude for evaluating liability and exposure.

• Must be able to work independently within the guidelines of Risk Management procedures and the Union contract.

• Must be willing and able to work in the field in all kinds of weather conditions and beyond normal work hours.

• Must have in his/her possession a cellphone, supplied by the company, 24 hours a day, seven days a week, except for vacation time.

• Ability to enter data and information into the claims database using a laptop computer.

At NJ Transit you will enjoy a competitive salary and excellent benefit package:

• Advancement Opportunities

• Wage Progression

• Full benefit package including medical, prescription, dental and vision

• 457 tax-deferred savings plan

• Life Insurance

• Paid Time Off

NJ TRANSIT is an Equal Opportunity Employer

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