Job Description
Job Title:
IT Help Desk Technician (Temporary, Part-Time)
About the RoleWe’re seeking a skilled and customer-focused IT Help Desk Technician to join a dynamic technology team on a temporary, part-time basis. This role is ideal for someone who enjoys troubleshooting, problem-solving, and providing exceptional technical support in a fast-paced environment. You’ll be the go-to resource for resolving hardware and software issues, ensuring smooth operations for users across a large campus setting.
Key ResponsibilitiesServe as the first point of contact at the IT Help Desk for walk-up support and ticket resolution.
Diagnose and troubleshoot issues related to Windows, macOS, and Chromebooks.
Support common IT peripherals such as printers, projectors, and laptops.
Assist with Microsoft Office Suite and Google Workspace applications.
Maintain accurate records in the ticketing system and ensure timely resolution of issues.
Occasionally travel between buildings on campus to provide in-person support.
Technical Skills:
Experience with Windows and MacOS environments (Chromebook knowledge is a plus).
Familiarity with Microsoft Office Suite and Google Workspace.
Proficient in general IT troubleshooting, including diagnosing and resolving hardware, software, and connectivity issues across multiple platforms.
Experienced in imaging and reimaging workstations, ensuring proper configuration and deployment of operating systems and essential software.
Skilled in setting up and maintaining user accounts, permissions, and profiles within Active Directory and related systems.
Soft Skills:
Strong communication and customer service skills.
Ability to work independently and adapt to a rotating schedule.
Education & Experience:
Entry-level candidates and recent graduates are welcome.
1-2 years of prior help desk or IT support experience preferred.
Part-Time: Rotating 2-3 days per week; typically M/W/F for two weeks and T/Th for two weeks
Hours: Full-day shifts (approximately 7:30 AM – 4:30 PM).
Pay Range: Competitive hourly rate, starting at $20–$25 per hour, based on experience.
Work in a collaborative, laid-back team environment.
Enjoy perks like free lunch and access to a beautiful work environment.
Gain hands-on experience with diverse technologies and user groups.
Potential for extension or conversion to a full-time role based on future needs.
If you’re passionate about technology and helping others, we’d love to hear from you. Submit your resume and take the first step toward an exciting IT support role.
Pay Details: $20.00 to $25.00 per hour Search managed by: Madison Bertram Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to uat.lhh.com/us/en/candidate -privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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