Job Description

Job Description

Job Description

About Us

HOODZ of the Mid-Hudson Valley , a proud BELFOR Franchise, has been serving the region since 2010. We are the largest and most reputable commercial kitchen exhaust cleaning company in the Hudson Valley, operating 24/7 to meet the needs of a highly diversified customer base — including restaurants, corporate facilities, hospitals, nursing homes, correctional institutions, schools, airports, stadiums, and theme parks.

Position Overview

The Office Assistant / Scheduler is a business-critical role responsible for organizing and managing schedules for multiple cleaning teams. You will play a key part in ensuring on-time service and estimate appointments, keeping our crews on track, and customers fully compliant with NFPA-96 and fire code regulations. This position reports directly to the business owner and offers significant growth potential for the right candidate.

Key Responsibilities

• Create and manage schedules for multiple service teams that operate 24 hours a day, 5–6 days a week
• Coordinate appointments with customers, team leaders, and shift managers
• Ensure service frequency meets industry regulations (NFPA-96 and local fire codes)
• Use Service Bridge software to prepare and update job schedules, resource allocation, and travel plans
• Monitor ongoing projects and adjust schedules to meet deadlines
• Identify and resolve scheduling conflicts proactively
• Communicate updates, changes, or “special” project needs with all relevant team members and stakeholders
• Maintain accurate, up-to-date scheduling and job documentation

Qualifications

• Excellent communication and interpersonal skills
• Prior experience in scheduling service appointments or administrative support (preferred)
• Strong time management, organizational, and multi-tasking skills
• Detail-oriented with a high level of accuracy
• Proficient in Microsoft Office and scheduling software (experience with Service Bridge is a plus)
• Ability to perform well under pressure in a fast-paced, customer-focused environment
• Flexible and adaptable to shifting priorities
• Strong problem-solving and decision-making abilities

Why Join HOODZ?

• Opportunity to grow into a mid-level operations role
• Work with a respected brand backed by BELFOR, a global leader in disaster recovery and property restoration
• Make an impact in a critical support role that keeps essential businesses safe and compliant
• Competitive pay (based on experience)
• Stable, year-round work environment

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