Job Description

Come explore Deerfield Episcopal Retirement Community as part of our Reception/Concierge team. Deerfield is an outstanding senior living community with a resort-like atmosphere.


Our Concierge team is a central part of community life, ensuring that residents, staff and guests have access to resources and information to live life well at Deerfield. This weekend role role is 20 hours per week, with 16-18 hours on Saturdays and Sundays and occasional work filling in through other days of the week. The concierge team assists residents with answering questions and finding information on resident life, completing work order requests, greeting guests and connecting them with resources on campus, supporting the Marketing team by greeting visitors seeking tours, assist with guest room requests, dining resources and more. Our front desk is a hub of community life, and an upcoming retirement is prompting the opening for a new member of this exceptional team.


Role Requirements:

--Must have a high school diploma or GED.

--At least one year of experience in an administrative/office setting; experience in a customer-facing environment is strongly preferred.

-- Must be proficient with basic computer use, including typing, Microsoft Outlook, and Microsoft Word.

--Strong proficiency with written and verbal English language skills in order to communicate effectively with a variety of in-person visitors and telephone calls
•SPECIFIC REQUIREMENTS
• Demonstrate strong organizational skills and attention to detail.
• Possess excellent interpersonal and communication skills, fostering positive interactions with residents, families, and staff.
• Has the ability to manage time effectively, prioritize tasks, and work efficiently under pressure.
• Self-motivated and proactive, with the ability to take initiative and make sound decisions when necessary.
• Comfortable learning and using technology
• Committed to maintaining confidentiality and adhering to HIPAA regulations and ethical standards in all aspects of the role.
• Must always promote a positive customer service approach with each interaction, either with resident, staff or families.

-Experience in senior living or healthcare environment strongly preferred


ESSENTIAL FUNCTIONS
• Must be able to read, write, speak and understand the English language.
• Must be able to greet residents/patients in a warm, professional, and supportive manner.
• Maintain a positive and professional approach in all residents, staff, and family interactions.
• Assist with answering and routing calls and email communications about a wide variety of Deerfield life. Handle correspondence and record keeping. • Answer incoming calls promptly and professionally, route them appropriately or take accurate messages. • Organize and file information with accuracy. Interface with a variety of departments, including facilities, security, grounds, administration, dining and healthcare.


--Strong track record of reliability and professionalism.

Our part-time employees enjoy access to Deerfield's on-site health clinic, Paid Time Off benefits, holiday pay when working on a holiday, exceptional work environment, scholarship opportunities. adoption assistance and more. In addition, our employees enjoy access to many community amenities and a workplace culture that seamlessly blends heart and mind.

Deerfield is faith-based, nonprofit, open to all, and provides a continuum of services to empower residents to live life to the fullest. We enrich the lives of those who live and work at Deerfield and commit to be a leader in the field of aging services. We provide a non-smoking campus and our employees provide either proof of COVID vaccine or provide a validated religious or medical exemption form. All new employees must successfully complete a background check and drug screen as part of our onboarding process.


Deerfield is committed to providing access, equal employment opportunity and reasonable accommodation for individuals with disabilities in all aspects of our employment, our services, programs and activities. To request reasonable accommodation or for additional information, contact us at askhr@deerfieldwnc.org.

Job Tags

Part time, Casual work, Work at office, Weekend work,

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