Job Description

DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY: 

Founded in 1978, International Hot Tubs is one of the longest-standing and most expansive dealers of Watkins Wellness® products. We became a part of Leslie's family in March 2021. With trusted brand quality, revolutionary designs, and a wide range of health and wellness benefits, we provide the world's foremost hot tub manufacturer, swim spas, and a wide range of fireplace and heating products from Kozy Heat®, Majestic®, Osburn®, and Valcourt®. As an eight-time Territory Dealer of the Year, National Dealer of the Year, and Multiple Store Productivity Dealer, we know a thing or two about getting our customers top-of-the-line products for their homes.

Job Overview: 

Our Service Technicians ensure an outstanding experience for all owners of our hot tubs, swim spas, pools, saunas, and other quality products as well as providing outstanding service to our internal team. Service Technicians provide elite service to all customers and are proactive in correcting any issues that may arise. Our Technicians will be champions of safety and follow all company policies and procedures regarding safety.

Responsibilities: 

• Travel to customer homes to provide diagnostic and repair services for products, including hot tubs, swim spas, saunas, cold plunges, and automated gazebos
• Deliver excellent customer service through clear communication, follow-up, and professionalism
• Troubleshoot water care issues and provide guidance to customers
• Sell and recommend chemicals, components, and accessories to enhance the customer experience
• Maintain accurate documentation of service and repairs
• Ensure compliance with all safety procedures and company standards
• Utilize company-provided vehicle and tools responsibly
• Collaborate with internal teams to meet service goals

Attributes, Skills, and Abilities: 

• Customer Orientation (External and Internal)– Asks questions and listens well to quickly identify and resolve problems. Has excellent follow-up, and timing response to needs. Treats all employees in the same responsive manner.
• Critical Thinking – Uses information and facts to make recommendations and informed decisions. Is able to work through tough problems and provide solutions.
• Results Oriented – Driven to exceed performance goals for self and dealership. Ensures all requests and/or issues assigned are resolved. Meets deadlines and has a proactive approach to work.
• Safety Oriented –  Driven to maintain a safe work environment. Leads by example, following all safety procedures. Is vigilant and quick to action if observing anyone being unsafe or an accident happens.  

Working Conditions: 

• Work is performed in an outdoor setting, which could include inclement weather, heat and humidity, extreme wind or cold temperatures and exposure to hot tub/pool chemicals
• Must be physically able to repetitively lift and carry at least 50 lbs. on a regular basis
• Out-of-town travel is required when necessary

Qualifications:

• Must have previous Hot Tub or Pool experience
• Must be 21 years old
• Must have a valid driver's license
• Have attention for detail
• Demonstrate a willingness to learn new tasks
• Be willing to work a flexible schedule based on business needs
• Be dependable and motivated
• Some mechanical and/or electrical skills preferred
• Excellent communication skills
• Ability to work in a fast-paced environment
• Ability to build a strong team environment
• Ability to lift 50lbs
• Customer service skills required

Must be able to pass an MVR and Background Check. Also must be able to pass a drug screening per company guidelines.

Pay: $22.00 - $30.00 / hour

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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