Job Description

*** Potential Contract to Hire with the State Govt. Client, and initially, Remote work, but later MUST be open to Relocate to Springfield, IL at their own expense & work Onsite !***

Sr. ServiceNow/CMDB Administrator ** W2 Contract **

5 months Contract To Hire

**We are unable to sponsor any work visa/authorization for now**

Minimum Qualifications:

• Minimum of 6 years of experience in ServiceNow administration and configuration, with a specific focus on CMDB management.
• Certified ServiceNow Administrator or ServiceNow Implementation Specialist certifications are preferred NOT a must-have.
• Strong understanding of CMDB principles, IT infrastructure, and service modeling techniques.
• Expertise in CMDB and Asset Management Services, showcasing a deep understanding of Business Services and Configuration item relationships.
• Excellent problem-solving, analytical, and technical troubleshooting skills.

Key Responsibilities:

• Lead the administration and configuration of the ServiceNow platform, focusing on CMDB, Incident, Change, Problem, Service Catalog, and Service Level Management modules.
• Develop, configure, and manage the CMDB to ensure an accurate representation of the IT infrastructure and its relationships, supporting ITSM processes.
• Implement and maintain ServiceNow integrations with other enterprise systems and tools.
• Design and develop custom applications, forms, workflows, interfaces, and scripts to automate and improve processes within ServiceNow.
• Provide expert-level support for ServiceNow implementation projects, including configuration changes and maintenance activities.
• Collaborate with IT and business teams to translate business requirements into technical solutions within ServiceNow.
• Ensure the stability, integrity, and efficient operation of the ServiceNow platform that supports core organizational functions.
• Conduct regular system audits to ensure data integrity and compliance with industry best practices and security standards.
• Facilitate training and develop documentation to support end-users and internal teams.
• Stay current with the latest ServiceNow features and updates, evaluating and recommending enhancements to our current setup.

For any further questions/inquiries, please feel free to contact us.

Regards,

Amit

amustafi@divihn.com

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