Job Description

Job Description

PURPOSE OF POSITION:

Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.

DUTTIES AND RESPONSIBILITIES

1. Functions as an information systems management consultant to senior management, department management, and use stakeholders developing and demonstrating more advanced skills with small to medium complexity departmental and interdisciplinary operational workflow analysis and systems design.
2. Demonstrates advanced Epic system build capabilities and can consistently complete multiple concurrent assigned build tasks in an independent manner .Provides basic system build support and guidance to Epic System Analyst staff as needed.
3. Demonstrates an advanced understanding of the Epic testing process, including complex script development, execution, error identification and correction, and completion processes in an independent manner, providing developmental and enhancements to the testing process as needed.
4. Understands and routinely complies with established Departmental and Epic change control process and procedures. Provides review and input into group / team change control matters.
5. Demonstrates an advanced understanding of Epic system maintenance requirements and proactively completes assigned system maintenance tasks including issue alert responses in a timely and accurate manner, escalating related issues and providing support and guidance for Epic System Analysts as needed
6. Demonstrates intermediate to advancing documentation capabilities, including completeness, maintenance and updating, and responsibility for assigned system documentation responsibilities for a group / team.
7. Understands and routinely complies with established Departmental and Epic ITSM/ITIL service and support processes including but not limited to issue, problem, asset, and time accounting management process and procedures. Provides proactive input into service and support process improvement.
8. Demonstrates intermediate to advanced levels of system trouble-shooting and diagnostic capabilities for assigned areas of support and is able to demonstrate a basic understanding of related technology and application related components of more complex, interdisciplinary trouble shooting and diagnostic issues.
9. Completes individually assigned work which is complex in nature in a timely, efficient, and effective manner for primary areas of responsibility. Demonstrates intermediate to advanced skills for complex and interdisciplinary group / team work and understand enterprise system workflows and system considerations and requirements.
10. Works collaboratively with group / team members and with other technical or functional areas of the department.
11. Provides proactive support for group / team member System Analysts.
12. Collaborates with Senior Manager Information Systems and Team Lead for assigned applications regularly on incident and request prioritization and execution with fellow Senior Analysts and System Analysts.
13. Supports Cape Cod Healthcare Hospital Billing and Physician Billing departments with Epic applications with cross coverage to non-Epic applications within the team.
14. Collaborates with Managed Care/PHO, Payment Variance, and Finance to build and maintain Payer and Provider contracts within Epic to ensure expected reimbursements, and patient estimates are accurate.
15. Collaborates with Finance to build and maintain Epic extracts to PeopleSoft General Ledger and Accounts payable.
16. Demonstrates a proactive and effective business relationship with operational stakeholders and super-users, based on an intermediate level of understanding of operational workflows and system requirements and meeting their support requirements.
17. Provides input and subject matter expertise into project related planning and implementation work. Demonstrates the ability to effectively and efficiently coordinate assigned scopes of work within a bigger project as assigned.
18. Monitors and evaluates issues and request queues as assigned.
19. Fulfills On-Call responsibilities as assigned.
20. Performs and completes other duties as assigned.

KNOWLEDGE AND SKILLS

• Effective verbal and written communication with peers, departmental staff, and operational stakeholders and super users
• Intermediate to advanced combination of technical, analytical, and customer service skills
• Intermediate to advanced business and systems analyst skills in workflow design, performance improvement, and healthcare or related operations
• Ability to work independently and exercise independent judgement
• Ability to effectively handle multiple, concurrent priorities and workloads
• Ability to complete assigned work in a timely and efficient manner
• Critical thinking and basic problem-solving skills
• Initiative and proactive follow-up skills
• Intermediate to advanced understanding of Information Technology Service Management (ITSM) including change control, issue and problem management, and other service and support processes
• Required limited guidance and direction to complete more complex or advanced components of duties and responsibilities
• Ability to provide mentoring and support guidance for Systems Analysts
• Business relationship management skills for interactions with operational stakeholders and super-users
• Basic and developing understanding of Microsoft Office applications used for communication, documentation, planning, and coordination (Outlook, Word, Excel, PowerPoint, Visio, Skype/Teams)

EDUCATION/EXPERIENCE/TRAINING :

Education :

• Minimum of a High School Diploma or equivalent
• (Preferred) Bachelor’s degree (or higher) in Healthcare or Information Technology-related field or equivalent
• Minimum of 5 years of relevant experience in Information Technology, business analysis, or operational super-user roles, including at least 2 years as a systems analyst.
• Epic Certification Required: Resolute Hospital Billing Expected Reimbursement Contracts OR Resolute Professional Billing Expected Reimbursement Contracts
• (Preferred) Additional Epic Certifications: Resolute Hospital Billing Administration, including Single Billing Office; Resolute Hospital Billing Claims; Resolute Hospital Billing Electronic Remittance; Charge Router; Resolute Hospital Billing Charging Administration; Resolute Professional Billing Administration, including Single Billing Office

Schedule Details:

Full-time, Monday–Friday, Core Hours: 8a-4:30 PM EST, Occasional Weekends & Holidays, Hours will be day shift but will require flexibility as needed to accommodate the needs of CCHC, including after-hours support as needed. (Remote)

Pay Range Details:

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

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