THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.
Under supervision, the Disability Insurance (DI) Services Representative will determine claimant eligibility for State Disability Insurance (SDI) Program benefits including Disability Insurance, Paid Family Leave, and Nonindustrial Disability; will conduct fact-finding interviews, respond to inquiries, and perform claim processing activities in accordance with laws, regulations, rules and policies; will provide prompt, accurate and courteous customer service; may develop and provide training that emphasizes the consistent application of law, regulation, policy and procedures, appropriate medical duration control techniques, program integrity practices and processes, will record and maintain overpayment (OP) documents in accordance with current over-payment policies and procedures, process OPs, conduct follow up collection actions for both claimant and third party overpayments with appropriate documentation.
Must comply with office security requirements. Travel and/or overtime may be required.
EXPECTATION - MISSION, VISION, GOALS
The incumbent contributes toward the growth of the DI Branch into a customer-focused service organization by following and applying SDI Branch cultural principles. The incumbent is required to have knowledge of the principles of the SDI Branch programs. Protect program integrity by identifying and reporting any suspected fraudulent claims and/or activities.
Position exists at 3127 Transworld Drive, Suite 150 Stockton CA 95202 ARU 210
If you have questions about the actual position, please contact the “Hiring Unit Contact” listed below under Contact Information.
You will find additional information about the job in the .
Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
It is strongly encouraged to apply through your CalCareer Account at .
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:
Examination/Assessment
To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.
Click the examination link below for more information and to take the exam: Disability Insurance Program Representative BulletinFor more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .
Benefit information can be found on the CalHR website, , and the CalPERS website, .
A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.
SOQ must be titled, "Statement of Qualifications", typed and not more than two pages in length, each statement must be numbered, your first and last name at the top of the page, and must include a response to each of the statements below listing all relevant experience, education, and/or training including places of employment, dates, and duties performed.
Statement #1 : Describe your knowledge and experience in customer service. Please provide details of how your experience, knowledge, skills, and training make you the most qualified for this position.
Statement #2 : Describe your background, experience, and training as it relates to analyzing regulations, statutes, policies and procedures and applying them to people, claims, applications, or situations.
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
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