Job Description

Job Description

As a Sales Executive In House, you will be responsible for communicating the Hilton Grand Vacations ownership products and programs to our owners and potential owners to generate maximum net sales volume while maintaining a professional and ethical representation of the company

• Welcome clients and present luxury Hilton Grand Vacation Club ownership products to potential buyers.
• Maintain effective communication with clients and provide follow up to ensure customer happiness.
• Liaise with Quality Assurance Managers to resolve guest related issues as they arise.
• Attend all sales training and sales meeting for key information on Hilton Grand Vacation Club product and related updates.
• Apply selling concepts promoted at Hilton Grand Vacations.
• Use various forms of communication (email, telephone, online/virtual, and written) to work with Guests and Owners.
• Perform follow-up interactions to complete a sale online using appropriate HGV technology and adhering to HGV inventory selling guidelines.
• Generate referral leads with each new customer.
• Promote a positive work environment and adhere to Hilton Grand Vacation core values and policies.
• Work well in a team environment.
• Present our vacation ownership opportunity to generate sales volume while maintaining a professional and ethical representation of Hilton Grand Vacations.
• Greet guests and listen to their travel interests to offer the best options to meet their needs and achieve the sale.
• Participate in reoccurring outstanding training to elevate your selling capabilities and HGV product knowledge.
• Collaborate with Quality Assurance Managers to resolve guest related issues as they arise.
• Generate referral leads with each new customer, client and team member.

• Minimum 1 year of proven sales and customer service experience.
• Minimum 1 year of previous timeshare/vacation ownership experience.
• Possess an active Florida Real Estate license or be willing to obtain one.
• Ability to work a flexible schedule to include weekends and holidays.
• Proficiency (reading/writing/speaking) in English.
• Ability to resolve sophisticated customer service issues.
• Proven ability to adapt to changes in a fast paced environment.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 2 + years of previous timeshare/vacation ownership experience preferred.

   

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